Terms and Conditions

Contents:

Lucky Voice Bars

Lucky Voice Bars: Terms and Conditions

This website is owned and operated by Lucky Voice Group Limited ('Lucky Voice') a company incorporated in England whose registered address is Eastcastle House, 27-28 Eastcastle Street, London W1W 8DH. Lucky Voice is a trademark owned by Lucky Voice Group Limited.

This is the user agreement that governs your use of this website and our application and the provision of the services we provide you.

Please take the time to read these terms as it is important for the both of us that you understand our contractual relationship that relates to your use of our website, our application and the services we provide you.

1. Specific Terms relating to the use of Lucky Voice premises

A. Lucky Voice Soho, Islington and Brighton

Booking terms and conditions:

a)  Bookings in advance are for a minimum of 2 hours and management may refuse bookings at any given time. We do require 50% of your total room cost when booking online or on the phone, however for multiple room bookings, kids parties and cocktail masterclasses we require 100% payments. 100% of your total room cost is also required when booking on the day of your visit:

  • Just give us 48 hours notice if you can't make it and we can give you a full refund.
  • If you give us less than 48 hours notice then Lucky Voice will retain the full deposit.
  • For multiple room bookings 72 hours notice is required. 
  • If you give us less than 72 hours notice for mulitple room booking cancelations then Lucky Voice will retain the full deposit.
  • Rooms must be booked to capacity and we reserve the right to charge the original booking price regardless of any variance in guest party size. 

b) Please call us via telephone if you need to cancel you booking, however requests left at a voice mail box cannot be guaranteed. Should there be no one available on the phone, please email hello@luckyvoice.com with your cancellation request, stating the name the booking was made under, the venue, booking date and time.

c) The price of one hour will be the rate at the start time of each individual hour. (Should there be a crossover with peak and off peak times).

d) Your booked arrival time is the time from which you are charged. Please note we reserve the right to search bags on arrival. Please arrive early to make sure you get the full amount of time you've paid for. You can loosen your vocal chords with some drinks in our bar if you wish beforehand. We do try to allow a grace period of 5 - 10 mins. You will be expected to leave your room as soon as your booking has ended, however the bar is open and you will be able to make use of this afterwards!

e) We reserve the right to resell the room if the party fails to turn up within an hour of their booking time. If you think you’re going to be late - give us a call!

f) Lucky Voice Soho and Lucky Voice Islington: We don’t permit anyone under the age of 21 into the venue, with the exception of kids parties on weekends pre 6pm. We accept photo IDs in the form of passports, full UK driving licence or ID cards. Management also reserves the right to refuse entry to the venue. 

Lucky Voice Brighton: We don’t permit anyone under the age of 18 into the venue. We accept photo IDs in the form of passports, full UK driving licence or ID cards. With the exception of children's parties (please see below for more details).

g) Lucky Voice Soho, Lucky Voice Islington and Lucky Voice Brighton: We've a minimum drinks spend of £10 per person after 8pm on Friday and Saturday nights, this is applicable to all room bookings and based on the capacity of the room booked.

h) We kindly ask that you don’t bring your own drinks or food to Lucky Voice. Any alcohol brought in by you and found will be confiscated and you will be removed from the premises.

i) An optional service charge of 12.5% will be added to your bill.

j) Any photos or videos taken by the customer on Lucky Voice premises are owned by Lucky Voice, meaning may be used for promotional purposes.

k) Photos taken by Lucky Voice staff may be used on social media accounts - these may include pictures of the venue, items in the venue and customers in the venue.

l) Any damage to the equipment in Lucky Voice will be paid for on the night: this can include: 

  • Microphones valued at £250 each
  • TVs valued at £400 each
  • Touchscreens valued at £400 
  • Speaker valued at £400
  • CCTV valued at £200
  • Mirror valued at £50
  • Any marks made on the seating by high heels of the value of £75
You may also incur a cleaning charge if any unnecessary mess is made by your group.

m) Lucky Voice Soho: Please note that we do not have wheelchair access at this venue. We apologise for any inconvenience caused. 

Complimentary room hire

In the event of a reservation where 2 hours complimentary room hire has been offered a deposit of £20 will be required for groups of 4-8 singers, and a £40 deposit for groups of 9 person and above. The deposit is redeemable against food and drinks purchased up to the value of the deposit and won’t be returned (i.e. as change).

Golden Ticket Holder terms and conditions

Lucky Voice Lucky Voice Brighton: Ticket holders are entitled to two hours singing for themselves and the stated number of guests Sunday - Friday.

Lucky Voice Soho and Lucky Voice Islington: Ticket holders are entitled to two hours singing for free for themselves the stated number of guests Sunday - Thursday.

A deposit of £20 will be required for groups of 4-8 singers, and a £40 deposit for groups of 9 singers and above. The deposit is redeemable against food and drinks purchased up to the value of the deposit and will not be returned (i.e. as change). This is non redeemable during 26th November and 31st December due to busy Christmas periods

Lucky Voice Promotion terms and conditions

Personal identification must be given at the time of the booking and shown at the venue on the night to qualify for each promotion. All offers advertised by Lucky Voice are subject to availability.

Offers are only valid with new bookings and cannot be added to an existing booking. A customer is not entitled to cancel an existing booking to re-book using a promotion or offer. Only 1 promotion can be used at a time. For promotions the customer is only entitled to what is stated in the offer.

Promotions offering free or discounted room hire are exclusive of the cost of drinks.

Worthy Workers:

  • The booker must state that they would like to use the Worthy Workers offer when booking.
  • Proof of workplace will be needed on arrival, only the booker needs to provide this.
  • Offer valid on Sunday and Monday at Lucky Voice Soho, Brighton and Islington.
  • Between 26th November and 31st December, the Worthy Workers offer will be valid only on Sundays at our Soho and Islington venue. Lucky Voice Brighton will continue the offer throughout the year.
  • A deposit of £40 will be required for groups of 4-8 singers, and a £60 deposit for groups of 9 singers and above.
  • The deposit is redeemable against food and drinks purchased up to the value of the deposit and will not be returned (i.e. as change).
  • Max 2 hours, any additional hours are paid at full price.
  • Last booking valid at 5pm for 2 hours on a Bank Holiday Sunday

Singdustry:

  • The booker must state they are would like to use the SINGDUSTRY offer when booking.
  • Proof of workplace will be needed on arrival, to qualify the booker must be working in the hospitality sector.
  • A deposit of £40 will be required for groups of 4-8 singers, and a £60 deposit for groups of 9 singers and above. The deposit is redeemable against drinks and food purchased up to the value of the deposit, there will be no change given.
  • Only valid for new bookings and not existing bookings. Existing bookings cannot be cancelled and re-booked for this offer.
  • Offer is available from Sunday - Tuesday in Islington, Soho and Brighton.
  • Between 26th November and 31st December, the Singdustry offer will be valid only on Sundays at our Soho and Islington venues. Lucky Voice Islington and Brighton will continue the offer throughout the year.
  • Max 2 hours, any additional hours are paid at full price.

Tipple Tuesdays:

  • This offer is only valid on Tuesdays at Lucky Voice Soho, Lucky Voice Islington and Lucky Voice Brighton. 
  • The booker must state they are would like to use the Tipple Tuesdays offer when booking.
  • A minimum of 2 hours must be booked in order to claim the offer. 
  • Only valid for new bookings and not existing bookings. Existing bookings cannot be cancelled and re-booked for this offer.
  • Due to Christmas parties this offer is not valid between 26th November and 31st December.
  • This offer is subject to availability.


Student Night:

  • This offer is only valid on Wednesday at Lucky Voice Brighton and Sunday - Tuesday at Lucky Voice Islington. 
  • The booker must state they would like to use the Student Night offer when booking to qualify. Student ID must be shown on arrival.
  • If booking in advance a deposit of £20 will be taken for groups of up to 8, and £40 for groups of 9+. This is only redeemable against drinks and food.
  • Only valid for new bookings and not existing bookings. Existing bookings cannot be cancelled and re-booked for this offer.

Neighbours Night/Half Price Thursday:

  • This offer is only valid on Wednesdays at Lucky Voice Soho and Islington. This offer is only valid on Thursday in Brighton.
  • The 50% off room hire applies to the first 2 hours of room hire only. Customers wanting to stay longer that this will have to pay the full advertised room hire price.
  • A minimum of 2 hours must be booked in order to claim the 50% discount.
  • Proof of postcode is required on arrival, for Lucky Voice Soho a W1 postcode, Lucky Voice Islington an N1-N19 postcode and Lucky Voice Brighton a BN postcode.
  • The booker must state he would like to use the Neighbours Night (for Islington and Soho) or Half Price Thursday (for Brighton) offer when making the booking and payment for room hire must also be made at this point.
  • Due to Christmas parties this offer is not valid between 26th November and 31st December.
  • This offer is subject to availability.


Albion offer:

  • This offer is only valid in Lucky Voice Brighton.
  • The booker must state they would like to use the Albion offer at the time of booking.
  • The booker must an Albion ticket on arrival.
  • The offer gives 2 hours free room hire between Monday and Thursday, this will be for a minimum of 2 hours. Anyone wishing to stay longer than 2 hours must pay full advertised rate.
  • Only valid for new bookings and not existing bookings. Existing bookings cannot be cancelled and re-booked for this offer.

Facebook Fridays:

  • Offer valid at Lucky Voice Soho, Islington and Brighton on Fridays.
  • You must ‘check in’ and ‘like’ our Facebook page to qualify.
  • You must book at least 2 hours to receive 1 hour free.
  • Last booking can be made to commence at 8pm.
  • Offer is not valid between 26th November and 31st December.

Childrens Parties:

  • This offer is valid in Lucky Voice Soho and Islington on Saturday and Sunday only.
  • All parties must be pre-booked in advance via telephone. 
  • 17th July - 4th September they're available all week from 3 - 6pm in our London and Brighton venues. These bookings must be made at a minimum of 24 hours in advance. 
  • Available from 3 pm to 6 pm only.
  • Children must be aged 11 or over, however for younger parties please contact the venue directly as this is at the discretion of management. 
  • Minimum booking of 4 children and maximum of 12.
  • 1 parent or guardian is required for every 4 children.

Bank Holiday Sunday

  • Prices are set at £8.50 per person per hour at Lucky Voice Soho and Lucky Voice Islington.
  • Worthy Workers last booking can be made at 5pm for 2 hours.
  • Last entry to Lucky Voice Soho is at 1am. 

B. Lucky Voice Manchester, Cardiff, Leeds and Newcastle

a) Each room has a maximum capacity which will be enforced. Extra guests will be permitted entry to the bar, if space allows. If you continually exceed the maximum amount of people allocated to you room, you may be asked to leave prior to your finishing time and charged in full for your room hire and drinks bill.

b) We have taken payment card details from you. Lucky Voice reserves the right to charge the total room hire to this card if you

  • Fail to arrive for your booking,
  • Do not make use of your allocated room(s),
  • If you cancel the booking with less than 24 hours' notice.

c) Any damage to the equipment in Lucky Voice will be paid for on the night: this can include microphones valued at £250 each, TVs valued at £400 each, touchscreens valued at £400 and any marks made on the seating by high heels, you may also incur a cleaning charge if any unnecessary mess is made by your group.

d) Lucky Voice reserves the right to search bags on entry to the premises.

e) It is forbidden to consume your own food or drink on the premises. If you are caught doing so, you will be ejected from the venue immediately and charged in full for the room hire.

f) Lucky Voice Manchester, Leeds, Newcastle and Cardiff are not able to admit anyone under the age of 18. Anybody who looks under the age of 21 will be asked for identification. We accept photo IDs in the form of passports or a full UK driving licence.

g) You may gain exclusive access to our Lucky Voice bar one hour prior to your session starting - please take advantage of this!

h) You must be in Tiger Tiger and at the entrance to Lucky Voice Pods 15 minutes before your session is due to start. Any lateness may eat into your session time.

i) Our dress code is smart, no scruffy jeans, sportswear or branded trainers will be permitted into the venue. If you are not dressed suitably for a night out then you may be refused entry to the venue and no refund will be given for your karaoke pod.

j) CCTV is in operation in all areas of the Lucky Voice Pods area, you have been warned.

k) An optional 12.5% service charge on drinks will be added to your bill.

Lucky Voice promotions terms and conditions for Lucky Voice Manchester, Newcastle, Leeds, and Cardiff:

Noisy Neighbours:

  • The booker must state they wish to use the Noisy Neighbour booking, when booking.
  • You must book a minimum of 2 hours to claim the 50% off discount.
  • We may ask for proof of postcode on arrival.
  • The offer is only valid on new bookings and not on existing bookings.
  • Existing bookings cannot be cancelled and re-booked for this offer.
  • The offer is subject to availability.
  • This offer is valid on Wednesdays at Lucky Voice Manchester, Cardiff, Newcastle and Leeds.
  • Also valid in Leeds on Mondays
  • Payment must be made at the point of booking!

Worthy Workers

  • The booker must state that they would like to use the Worthy Workers offer when booking.
  • Proof of workplace will be needed on arrival, only the booker needs to provide this.
  • Offer valid on Sunday and Monday at Lucky Voice Soho, Brighton and Islington.
  • Between 30th November and 31st December, the Worthy Workers offer will be valid only on Sundays at our Soho venue, there will be a minimum of £40 deposit regardless of the group size. Lucky Voice Islington and Brighton will continue the offer throughout the year.
  • A deposit of £20 will be required for groups of 4-8 singers, and a £40 deposit for groups of 9 singers and above.
  • The deposit is redeemable against drinks purchased up to the value of the deposit and will not be returned (ie as change).
  • Max 2 hours, any additional hours are paid at full price.
  • The offer is only valid on new bookings and not on existing bookings.
  • Available in Lucky Voice Manchester on Sunday + Tuesday, Lucky Voice Cardiff on Tuesday + Thursday, Lucky Voice Newcastle on Sunday + Monday, and Lucky Voice Leeds on a Sunday.

First Time Fridays

  • This offer gives a free hour when a booking is made for a minimum of two hours any Friday night at Lucky Voice.
  • The booker must state they would like to use the First Time Friday offer when booking.
  • The offer is only valid on new bookings and not on existing bookings.
  • Existing bookings cannot be cancelled and re-booked for this offer.
  • This offer is subject to availability.
  • This offer is only valid on Fridays at Lucky Voice Manchester, Newcastle, Leeds and Cardiff.
  • Payment for room hire must be made at the point of booking.

2. General Terms

The material displayed on our website and application is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or application, or in connection with the use, inability to use, or results of the use of our website or application, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website or use of our application, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

3. Terms relating to website and application use

The following terms apply to your general use of our website and application:

a) Access to our website and use of our application is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website or application without notice (see below). We will not be liable if for any reason our website or application is unavailable at any time or for any period.

b) From time to time, we may restrict access to some parts of our website or application, or our entire website or application, to users who have registered with us.

c) If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

d) When using our website or application, you must comply with the provisions of our acceptable use policy.

e) You are responsible for making all arrangements necessary for you to have access to our website or application. You are also responsible for ensuring that all persons who access our website or application through your internet connection are aware of these terms, and that they comply with them.

f) We are the owner or the licensee of all intellectual property rights in our website and application, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

g) You may print off one copy, and may download extracts, of any page(s) from our website or application for your personal reference and you may draw the attention of others within your organisation to material posted on our website or application.

h) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

i) Our status (and that of any identified contributors) as the authors of material on our website or application must always be acknowledged.

j) You must not use any part of the materials on our website or application for commercial purposes without obtaining a licence to do so from us or our licensors.

k) If you print off, copy or download any part of our website or application in breach of these terms of use, your right to use our website or application will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

l) Commentary and other materials posted on our website or application are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website or application, or by anyone who may be informed of any of its contents.

m) We aim to update our website and application regularly, and may change the content at any time. If the need arises, we may suspend access to our website or application, or close it indefinitely. Any of the material on our website or application may be out of date at any given time, and we are under no obligation to update such material.

n) We process information about you in accordance with our privacy policy. By using our website or application, you consent to such processing and you warrant that all data provided by you is accurate.

o) Whenever you make use of a feature that allows you to upload material to our website or application, or to make contact with other users of our website or application, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

p) Any material you upload to our website or application will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our website or application constitutes a violation of their intellectual property rights, or of their right to privacy.

q) We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website or application.

r) We have the right to remove any material or posting you make on our website or application if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

s) You must not misuse our website or application by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website or application, the server on which our website and application is stored or any server, computer or database connected to our website or application. You must not attack our website or application via a denial-of-service attack or a distributed denial-of service attack.

t) By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website or application will cease immediately.

u) We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or application or to your downloading of any material posted on it, or on any website linked to it.

v) You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

w) You must not establish a link from any website that is not owned by you.

x) Our website or application must not be framed on any other website or application, nor may you create a link to any part of our website or application other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

y) If you wish to make any use of material on our website or application other than that set out above, please address your request to feedback@luckyvoice.com.

z) Where our website or application contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The ultimate private karaoke experience

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